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Operations Manager
Flag in the Sand

Work Style
Contract Type
Description
Flag in the Sand is a world-leading luxury lifestyle and travel concierge, renowned for providing ultra-high-net-worth individuals and corporate clients with access to the world’s most exclusive experiences, events, and bespoke travel. From private Vatican tours to backstage access at the Oscars, from luxury yachts in Monaco to sourcing rare collector items—our global team makes the extraordinary effortless.
The Role
We are seeking a highly organised, process-driven, and commercially astute Operations Manager to oversee and optimise all operational aspects of our global business. This is a pivotal leadership role based in our Dubai office, ensuring seamless delivery of both B2B and B2C services across luxury travel, events, experiences, and concierge offerings.
The Operations Manager will report to the Founder/CEO and work closely with sales, account management, and fulfilment teams to ensure our elite clientele receive flawless service every time.
Key Responsibilities
Operational Process & Delivery • Review, improve, and implement end-to-end operational processes from sales enquiry to service execution. • Ensure all client-facing documentation (itineraries, contracts, booking confirmations) is accurately created, approved, and signed off. • Oversee internal workflows to guarantee service consistency and efficiency, across all verticals—luxury travel, events, retail sourcing, and experiences. • Uphold and enhance client service standards, ensuring every detail is checked, verified, and delivered to the highest possible level.
B2B Partnership Management • Oversee operational delivery and SLAs with key corporate accounts and B2B partners. • Act as the primary operational liaison for strategic partnerships across travel, hospitality, private aviation, and event sectors.
CRM & Technology Oversight • Own and optimise the use of our CRM platform (Zoho), ensuring it is fully utilised to manage workflows, client communications, and internal reporting. • Ensure CRM is providing accurate management information (MI) and analytics to track performance, pipeline, conversion, and delivery timelines.
Team Leadership & Cross-Functional Collaboration • Collaborate with Sales and Lifestyle teams to ensure client expectations are exceeded and internal alignment is maintained throughout the customer journey. • Maintain quality assurance across the business and support the growth and development of internal operational support teams.
Required Skills & Experience • Proven experience in a senior operations or project management role ideally within luxury travel, hospitality, concierge, or a high-end service environment. • Exceptional attention to detail and an uncompromising standard for excellence. • Strong commercial awareness and understanding of high-value service delivery in both B2B and B2C settings. • Excellent communication and documentation skills.
- Native English speaker • Advanced proficiency in CRM systems (preferably Zoho) and process automation tools. • Data-driven, with the ability to produce and interpret MI and performance dashboards. • Comfortable working in a high-pressure, fast-moving environment with elite clientele and urgent deadlines.
Why Join Us?
You’ll be part of a company that curates and delivers once-in-a-lifetime experiences. At Flag in the Sand, excellence isn’t an aspiration, it is the baseline. You’ll play an important role in building world-class operational infrastructure while surrounded by a team that shares your obsession for detail, service, and precision.
Questions
Required:
What experience do you have that makes you a great fit for our role?
Remuneration (per year)
Salary
From: £37,000
To: £45,000
Bonus
From: £10,000
To: £20,000
Locations
Dubai, Dubai, AE